Return & Refund Policy
Last Updated: 12 August 2026
Thank you for shopping with SIRI COLLECTIONS. We want you to be happy with your purchase. This Return & Refund Policy explains the conditions under which products may be returned, exchanged or refunded.
1. Return & Exchange Period
We accept eligible return or exchange requests within 7 days of delivery.
To be eligible, the product must meet all the conditions mentioned below.
Return/exchange requests made after the applicable period may not be accepted.
2. Eligibility for Return or Exchange
The product must be:
- Unused and unworn
- Unwashed
- Unaltered
- Free from stains, marks, perfume or damage
- In its original condition
- Returned with original tags and packaging, where applicable
Products that have been worn, washed, altered or damaged after delivery may not be eligible for return or exchange.
3. Products Eligible for Return
Eligible products may be returned or exchanged if:
- The wrong product was delivered.
- The product is defective or damaged.
- The product received is significantly different from the product ordered.
- Another issue is confirmed by SIRI COLLECTIONS after inspection.
For products where size, color or other customer-selected options are available, exchange eligibility will depend on product availability and the applicable conditions.
4. Non-Returnable Products
The following products may not be eligible for return or exchange:
- Used or worn products
- Washed products
- Altered or customized products
- Products without original tags, where applicable
- Products damaged by the customer
- Products with stains, makeup, perfume or other marks
- Products returned after the permitted return period
- Products specifically identified as non-returnable on the product page
For hygiene reasons, certain nightwear/nighties may be non-returnable once opened, worn or used.
5. How to Request a Return
To request a return or exchange, contact SIRI COLLECTIONS within the applicable return period.
Please provide:
- Order number
- Customer name
- Mobile number
- Product name
- Reason for return
- Clear photographs of the product
- Photographs of the packaging, where applicable
For damaged or incorrect products, an unboxing video may be requested to help us verify the issue.
Contact
Phone: 9390394906
WhatsApp: 6303616784
6. Return Approval
All return and exchange requests are subject to verification.
After receiving your request, we may review the information and photographs provided.
If the request is approved, we will provide instructions for returning the product.
Please do not send a product back without receiving return instructions from SIRI COLLECTIONS.
7. Return Shipping
Damaged / Incorrect Product
If the product received is confirmed to be defective, damaged or incorrect due to an error on our part, SIRI COLLECTIONS may arrange or reimburse the applicable return shipping, subject to verification.
Customer-Initiated Return
If a return is accepted for another reason, the applicable return shipping cost may be borne by the customer.
The exact shipping arrangement will be communicated at the time the return is approved.
8. Exchange
If an exchange is approved, the replacement product will be subject to availability.
If the requested replacement is unavailable, we may offer:
- An alternative product
- Store credit
- Refund, where applicable
Price differences, if any, may need to be paid or refunded depending on the replacement product.
9. Refunds
Once the returned product is received and inspected, we will determine whether it meets the return conditions.
If the return is approved, the applicable refund will be processed.
Refunds may be issued through the original payment method or another method communicated by SIRI COLLECTIONS.
The time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or financial institution.
10. Refund Amount
Depending on the circumstances of the return:
- The eligible product amount may be refunded.
- Original shipping charges may not be refundable unless required by applicable law or the issue resulted from our error.
- Return shipping charges may be deducted where applicable.
- Promotional discounts or coupons may be subject to their original terms.
11. Cancellation Before Dispatch
Customers may request cancellation before their order is dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
Please contact us as soon as possible if you wish to cancel an order.
12. Damaged or Incorrect Product
If you receive a damaged or incorrect product:
- Do not use or wash the product.
- Take clear photographs of the product.
- Take photographs of the packaging and shipping label.
- Keep the original packaging.
- Contact us as soon as possible.
- Provide the order number and requested evidence.
After verification, we will provide an appropriate solution.
13. Products Returned in Unacceptable Condition
SIRI COLLECTIONS reserves the right to reject a return if the product:
- Has been worn or used.
- Has been washed.
- Has been altered.
- Has stains, odors or other signs of use.
- Is damaged due to customer handling.
- Is missing required tags or packaging.
- Does not match the product originally shipped.
If a return is rejected, the product may be sent back to the customer.
14. Refund Processing Time
After the returned product has been received and approved, we will initiate the applicable refund.
The time required for the refund to reach your account can vary depending on the payment method, payment gateway and bank.
15. Sale and Promotional Products
Products purchased during special sales, clearance offers or promotional campaigns may have different return or exchange conditions.
Any special return conditions will be mentioned on the relevant product page or during checkout.
16. Contact Us
For return, exchange or refund-related questions, please contact:
SIRI COLLECTIONS
Address:
Beside CMR Shopping Mall,
NH 65 Bypass Road,
Suryapet – 508213, Telangana, India.
Phone: 9390394906
WhatsApp: 6303616784